Privacy Policy

Last updated 13.02.2025

Privacy Policy

1. What Data We Collect
   We collect the following types of personal data:

• Contact Information: This includes your name, email address, and any details you submit via forms.
• Account Information: If you sign up for our video library (via Membership.io), we may receive your account details from that platform.
• Billing Information: If you purchase a subscription, payment processing is handled by Stripe via Membership.io. We do not store payment details.
• Website Usage Data: We collect analytics data via HubSpot cookies to improve our services.

2. How We Use Your Data
   We use your personal data for the following purposes:

• To provide and manage our services.
• To process payments for subscriptions (via Membership.io and Stripe).
• To respond to inquiries and customer support requests.
• To analyse website usage and improve our offerings (via HubSpot analytics).
• To send you relevant marketing communications (if you have opted in).

3. Third-Party Data Processors
   To deliver our services, we rely on third-party service providers who process your data on our behalf:

• HubSpot: For website analytics, forms, and marketing automation. HubSpot Privacy Policy
• Membership.io: If you sign up for our video library, your data is processed according to their privacy policy. Membership.io Privacy Policy
• Stripe: If you subscribe to our video library, Stripe handles payment processing. Your payment details are not stored by us. Stripe Privacy Policy

These third parties are responsible for their own privacy policies, which we recommend reviewing.

4. Cookies and Tracking
   We use cookies on our website to enhance your experience and analyze site usage. These cookies include:

• Essential cookies (necessary for website functionality).
• Analytics cookies (used by HubSpot for tracking website visits and interactions).
• Marketing cookies (used for targeted advertising, if applicable).

You can manage cookie preferences via your browser settings.

5. Your Rights Under UK GDPR
   Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate data.
• Request deletion of your data where applicable.
• Object to processing based on legitimate interests.
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at: bethany@knowyoursuccess.com

6. Data Retention
   We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Account and subscription data will be kept as long as you maintain an active subscription.

7. Data Security
   We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

8. Changes to This Policy
   We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us
   If you have any questions about this Privacy Policy, please contact us at: bethany@knowyoursuccess.com

Know your Success Ltd is a company registered England and Wales (Company No.13345209)

Charter House, Leigh Road, Leigh-On-Sea, Essex, England, SS9 1JL